fb002 Frequently Asked Questions

Visit fb002.vip and click the registration button. Fill in your full name, date of birth, email address, and Philippine mobile number. Choose a username and password, then agree to the Terms and Conditions. You will receive a verification code via SMS to activate your account. The whole process takes less than three minutes.

The minimum age to register and play at fb002 Casino is 21 years old. This is the age mandated by PAGCOR for all casino-style real-money gaming in the Philippines. fb002 strictly verifies age during registration and KYC checks. Accounts found to belong to players under 21 are closed immediately and balances are returned.

fb002 accepts any valid Philippine government-issued ID for KYC: PhilSys national ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or Postal ID. Upload clear photos of the front and back of your chosen ID through your account dashboard. KYC is required before your first withdrawal is processed and is usually reviewed within 24 hours.

No. Each person may hold only one registered fb002 account. Creating duplicate accounts — even using different details — is a violation of fb002's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be closed and any balances may be forfeited. If you have forgotten your login, use the password reset function instead of registering again.

On the fb002 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a one-time PIN via SMS or email. Enter the OTP to verify your identity, then create a new password. If you no longer have access to your registered contact details, contact fb002 support via live chat for account recovery assistance.

You can request account closure by contacting fb002 support via live chat or email at [email protected]. Before closure, withdraw any remaining balance to your registered payment method. If you are closing your account due to a gambling concern, fb002 also offers self-exclusion, which prevents re-registration for a minimum of 12 months. Standard account closure requests are processed within 48 hours.

Log in to your fb002 account and go to the Cashier section. Select GCash as your deposit method, enter the amount in Philippine Peso, and confirm. You will be redirected to the GCash payment screen to authorise the transaction using your GCash MPIN. Deposits via GCash are credited to your fb002 wallet instantly. The minimum GCash deposit at fb002 is ₱100.

The minimum deposit at fb002 is ₱100 regardless of the payment method used. This applies to GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and all other accepted channels. There is no maximum deposit limit set by fb002, though your bank or e-wallet provider may impose their own transaction limits.

GCash withdrawals from fb002 are typically processed within 30 minutes to 2 hours during standard business hours. During peak periods or if enhanced verification is required, processing may extend up to 24 hours. The minimum withdrawal amount is ₱200. Make sure your KYC verification is complete before requesting a withdrawal to avoid delays.

fb002 does not charge its own fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, etc.) may apply their own transaction charges depending on your account type. Please check with your payment provider. Any applicable third-party fees will be disclosed before you confirm a transaction where fb002 is aware of them.

Yes. fb002 accepts bank transfers from BPI, BDO, Metrobank, UnionBank, and other major Philippine banks. Select Bank Transfer in the Cashier, choose your bank, and follow the transfer instructions provided. Bank transfers are typically credited within 30 minutes to 2 hours on business days, though some transfers may take longer depending on your bank's processing schedule.

fb002 supports withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. Your withdrawal must be sent to the same payment method used for your deposit, or to a payment method registered in your own name. Third-party withdrawals are not permitted. The minimum withdrawal amount is ₱200 and your KYC must be fully verified before any withdrawal is processed.

fb002 offers a wide library of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, and more. Popular JILI slots among Filipino players include Fortune Gems, Crazy 777, Mega Ace, and Super Ace. You can browse all available slots in the Slot section of fb002. The library is regularly updated with new releases to keep things fresh.

Yes. fb002's live casino section features real-time games streamed from professional studios with live dealers. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. Live dealer games are accessible via desktop and mobile. The fb002 Casino section of the site has more details on available live tables and providers.

fb002 uses certified Random Number Generator (RNG) technology for all non-live slot and table games, ensuring outcomes are random and cannot be predicted or manipulated. Game providers are independently audited for fairness. fb002 operates under PAGCOR regulation, which requires adherence to fair play standards. Published RTP (Return to Player) percentages represent long-term statistical averages, not guaranteed session results.

Yes. fb002 is fully optimised for mobile play on both Android and iOS devices. You can access all games — slots, live casino, bingo, fishing games, and more — directly through your mobile browser without needing to download a separate app. The fb002 mobile interface is designed for smooth play on Philippine mobile networks including Globe, Smart, and DITO.

RTP (Return to Player) varies by game title and provider. Popular JILI slots at fb002 typically have RTPs in the range of 96% to 98%. RTP figures are published by the game provider and represent the theoretical long-term payout percentage across all players combined — they do not guarantee any individual session result. Check the game info panel inside each slot for its specific RTP.

fb002 offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and percentage may vary depending on current promotions. Check the Promotions section of your fb002 account after registering for the latest welcome offer. All welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must bet your bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawal eligibility is established. Different games contribute at different rates — slots typically count 100%, while live casino games may count less. Always read the specific promotion terms at fb002.

Yes. fb002 offers a loyalty rewards program for regular players. As you play and wager on eligible games, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. Higher-tier VIP players enjoy additional benefits including dedicated account managers, faster withdrawal processing, higher deposit and withdrawal limits, and exclusive promotion invitations. Check your account dashboard for your current tier and point balance.

Not necessarily. Most bonus offers at fb002 specify which game categories are eligible. Slots typically qualify fully, but live casino games, bingo, and fishing games may have restricted or zero contribution toward wagering requirements when played with bonus funds. Some promotions are game-specific — for example, a free spins offer may only apply to one designated slot title. Always check the promotion's Terms before playing with bonus funds.

Yes. fb002 Casino operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR-regulated platforms are legally permitted to offer online casino services to eligible Filipino players. fb002 complies with all PAGCOR requirements including responsible gaming, age verification, and anti-money laundering obligations.

Log in to your fb002 account and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive changes during a session. These tools are free and available to all registered fb002 players at any time.

Self-exclusion permanently closes your fb002 account for a minimum of 12 months. It is designed for players who feel their gambling is becoming a problem. You can request self-exclusion through Responsible Gaming settings in your account, or by contacting fb002 support directly. Once applied, the exclusion cannot be reversed early. Any remaining balance is returned to your registered payment method within the standard withdrawal timeframe.

If you believe gambling is negatively affecting your life, fb002 strongly encourages you to use the self-exclusion tool immediately and seek professional support. The National Council on Problem Gambling Philippines provides free, confidential assistance for Filipino players and their families. fb002's own support team is available 24/7 via live chat and can activate responsible gaming tools on your behalf without judgment.